Uses and Risks of Business Chatbots: Guidelines for Purchasers in the Public and Private Sectors

“Peitzker’s book is a user-friendly guide into the world of business chatbots. It’s not a tech manual filled with jargon; it’s more like a conversation about how these digital assistants work, where they work well, and the areas where we should tread carefully. Forget the buzz – Peitzker grounds us in the reality of business chatbots. She goes beyond the hype, exploring how these bots are more than just digital receptionists. They can handle tasks, answer queries, and even engage in conversations that feel surprisingly human. Peitzker highlights that we should see chatbots beyond the flashy features and asks, ‘How can these bots be practical problem-solvers in the business world?'” –Ben Holland, The Book Club

“Uses & Risks of Business Chatbots is perfect for my business strategy work with all sorts of entrepreneurs and business owners. Whether they are digital venture founders or not, we all need to get a better grasp of what Virtual Assistants (what we’ve known as 2D chatbots) in their latest format – Cognitive 3D avatars in any language – can do for us as consumers, ‘users’ in the Experience Economy and business development directors of a globalised, rapidly changing Digital Economy powered by Artificial Intelligence”. –Natasha Mitchell, Business Strategy and Efficiency Consultant, Founder and CEO Inspire & Drive, Creator of the S.I.M.P.L.E Business Method and International Best Selling Author

“Thank goodness someone is trying to enlighten us to the positives and negatives of this new world of technology. Congratulations Tania. This is easy to read and shows possibilities as well as difficulties. This world needs books like this as we are being overtaken by technology and needing education to stop our fear & bias. Yes you have started the ball to roll. I already see possibilities and ways to use the AI in a creative way. Thank you…” –Sue Porter, Former Wimbledon, French & US Open Tennis Champion and WTA Players’ Mentor and Local Youth Coach in Cairns, Australia, and Miami, FL.

“I wasn’t sure of the connection between AI and chatbots used for business before I read this book. It has helped me understand Conversational Commerce as ‘botified’ Conversational AI. So how these new 3D bots can be deployed for maximum advantage in the public and private sectors. The checklists and guidelines were really useful and I have recommended them to my clients in the technology sector as well as other stakeholders I work with in the civil service, media industry and advertising with regard to Intellectual Property, privacy laws and use of consumer’s data.” –Sean James Kelly, Technology Solicitor at SJK in Sydney and Corporate/Government Adviser, Australia