Co-Design, Volume II: Practical Ideas for Designing Across Complex Systems
Co-Design, Volume III: Practical Ideas for Developing Across Complex Systems
The Value Imperative
Everything Old is New Again: How Entrepreneurs Use Discourse Themes to Reclaim Abandoned Urban Spaces
Innoliteracy™: From Design Thinking to Tangible Change
Sustainability and the City: The Service Approach
How Creating Customer Value Makes You a Great Executive
Catering and Convention Service Survival Guide in Hotels and Casinos
How Can Digital Technologies Improve Public Services and Governance?
Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In
Citizen-Centered Cities, Volume II: City Studies of Public Involvement
Collaborative Innovation: How Clients and Service Providers Can Work By Design to Achieve It
Citizen-Centered Cities, Volume I: Case Studies of Public Involvement
Service Design with Applications to Health Care Institutions
Business Engineering and Service Design, Second Edition, Volume I
FairPay: Adaptively Win-Win Customer Relationships
Achieving Success Through Innovation: Cases and Insights from the Hospitality, Travel, and Tourism Industry
Sustainable Service
Matching Services to Markets: The Role of the Human Sensorium in Shaping Service-Intensive Markets
Service Innovation
Open Innovation Essentials for Small and Medium Enterprises: A Guide to Help Entrepreneurs in Adopting the Open Innovation Paradigm in Their Business
Modeling Service Systems
All Services, All the Time: How Business Services Serve Your Business
Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society
People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything
Five Eyes On the Fence: Protecting the Five Core Capitals of Your Business
Profiting From Services and Solutions: What Product-Centric Firms Need to Know
Customers Inside, Customers Outside: Designing and Succeeding With Enterprise Customer-Centricity Concepts, Practices, and Applications
Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology
Service Thinking: The Seven Principles to Discover Innovative Opportunities